Upland Software Announces Acquisition Of BA Insight For $33.4M In Cash
Upland Software, parent company of FileBound and PSIcapture, has announced the $US34 million acquisition of BA-Insight, a provider of enterprise search solutions.
February 24, 2022
“Our acquisition of BA Insight was driven by our customers’ needs, specifically in the business services, life sciences, and legal industries, where knowledge workers are spending wasted hours using ineffective enterprise search tools trying to track down the right documents to do their work,” said Rod Favaron, President of Upland.
“This is because most enterprise search technology does not connect to all relevant sources, is generic in its taxonomy when it should be specialized, and never gets better. BA Insight solves these major search challenges facing specialized knowledge teams today.”
BA Insight promises to provide a way to conduct searches that span enterprise systems to deliver relevant, personalized, and actionable results, with a technology that:
Eliminate the blind spots by connecting search to many different systems and applications;
Unify search results with the ability to set up the correct, specialized taxonomies to organize, retrieve, and sort the most relevant documents;
Delivers increasingly relevant results using analytics and machine learning to make each search better; and
Place a search bar wherever the user wants it so they can search natively in target applications or across all the applications they use every day.
This acquisition marks the third in Upland’s knowledge management product portfolio.
BA Insight Ranks Among the Top 100 Companies that Matter in Knowledge Management
Company Recognized by KMWorld for Fifteen Consecutive Years
BOSTON, Mass. – March 11, 2021 – BA Insight is pleased to announce that it has been selected as one of KMWorld’s 100 Companies that Matter in Knowledge Management for 2021. The company has been consistently recognized for the value it brings to organizations with its innovative search software.
“As internet search continues to evolve and provide better user experiences, organizations struggle to take advantage of technological advancements to make meaningful improvements to their search implementations,” said Massood Zarrabian, CEO of BA Insight. “We are thrilled to be recognized for providing advanced search solutions that make digital interactions relevant, personalized, and actionable; significantly transforming customer experiences and improving workplace productivity.”
BA Insight’s connector-based software portfolio improves digital interactions for website visitors, customers, and employees. It includes connectors to over 80 cloud and on-premise enterprise systems; SmartHub, which combines natural language query, personalization, Bots and recommendations to provide an internet-like experience; and AutoClassifier for integrated AI and rules-based tagging and text analytics.
“Flexibility, agility, and the ability to pivot are attributes that have become critical to forward-thinking companies—and that is particularly the case now. Successful organizations don’t want to merely survive; they want to dominate their market sectors. But to do that, they need the right tools and products,” said Tom Hogan, Group Publisher at KMWorld. “Amidst the dramatic changes taking place today, innovative organizations are seeking new approaches to improve their processes. The 2021 KMWorld 100 is a list of leading-edge knowledge management companies that are helping their customers to expand access to information, leverage new opportunities, and accelerate growth.”
BA INSIGHT RECOGNIZED AS CHARTER MEMBER OF THE MICROSOFT CONTENT SERVICES PARTNER PROGRAM
BOSTON, MA – May 5, 2020 – BA Insight, a leading provider of internet-like search for enterprises, is pleased to announce its recognition from Microsoft as a Charter Member of the Microsoft Content Services Partner Program for the year of 2020. The Microsoft Content Services Partner Program is built and run to help organizations get the capabilities and control they need in their everyday work with an end-to-end content solution. Charter Partners in the program are recognized as “Microsoft Preferred” based on proven success with Microsoft Content Services.
The Charter Members of the Microsoft Content Services Partner Program help organizations around the globe deploy the innovative Microsoft Content Services platform that integrates AI and cognitive services with existing Office 365, SharePoint, and Microsoft Teams technologies. BA Insight is one of the charter partners being recognized for its proven customer success leveraging its connector-based software portfolio to create powerful, enterprise-wide cognitive search solutions leveraging Microsoft 365.
“As a long-term Microsoft partner, we are thrilled to be part of a program that helps drive adoption and retention of Microsoft products,” said Massood Zarrabian, CEO of BA Insight. “Our technology connects knowledge with seekers, providing internet-like search for enterprises who want their organizational knowledge to be askable. It has enabled Microsoft 365 customers to experience a new world of AI-driven enterprise search.”
About BA Insight
BA Insight is the leader in providing open, modular, AI-driven enterprise search solutions. We help organizations achieve digital transformation by enhancing the findability of critical information, bringing internet-like search across enterprise assets with our modular, scalable software. Our approach enables organizations to leverage their preferred search engines and AI platforms to provide employees with personalized and relevant search. Our software is helping millions of users worldwide, including at customers such as BearingPoint, Blizzard Entertainment, Chevron, DLA Piper, Duke Energy, Gilead, Nvidia, and Valero.
BA Insight is a Microsoft Gold Certified Partner, a member of the Microsoft Enterprise Cloud Alliance, and an Elastic Partner. For more information, please visit our website at www.bainsight.com, e-mail us at sales@BAinsight.com, call us at +1.339.368.7234, or follow us at @BAinsight.
BA INSIGHT INTRODUCES ENTERPRISE SEARCH FOR AMAZON WEB SERVICES
BOSTON, Mass. – February 26, 2020– BA Insight, a leading provider of internet-like search for enterprises, has announced availability of its connector-driven software portfolio for Amazon Web Services (AWS). Using BA Insight’s products with AWS makes enterprise search askable, enabling users to more quickly and efficiently locate the information they need regardless of where it resides.
BA Insight for Amazon Web Services brings the following benefits to AWS customers:
Connectors to over 70 enterprise systems to provide a unified search experience.
The ability to leverage Amazon Elasticsearch Service as a fully managed, scalable and secure search platform by itself or in conjunction with Microsoft 365, SharePoint, Elasticsearch, or Solr.
SmartHub integration with Lex to provide Internet-Like Natural Language Query and a personalized internet-like experience, including Bots, Dynamic Relevancy Tuning, and Machine Learning-driven Recommendations.
Automated content analysis and tagging for greater findability and content understanding:
AutoClassifier for Rules or Machine Learning-based meta tagging
Natural Language Processing by Amazon Comprehend to automatically identify and extract key concepts, language, and sentiment from documents
Image and video analysis and tagging using Amazon Rekognition
Amazon Comprehend Medical automates the task of extracting medical information from documents
In-App Search takes AI-driven search directly to the users from within the apps they use every day, such as ServiceNow, Teams, Salesforce, NetDocuments, Dynamics, and Outlook
By seamlessly integrating into their existing work practices, users don’t need to learn a new application or change their processes. They simply get better information – faster and easier.
“In support of providing customers with full freedom in their choices of search engines and AI platforms, BA Insight is the only company with support for five search engines and three AI Platforms while providing connectivity to more than 70 enterprise systems,” said Massood Zarrabian, CEO of BA Insight. “This is in response to a market that is commonly rejecting complex, closed, integrated platforms that take months to deploy and half a dozen or more resources to manage it.”
Support for Amazon Comprehend and Amazon Elasticsearch Service, and Amazon Comprehend Medical is available immediately. Support for Amazon Rekognition and Amazon Lex is scheduled to be delivered in the second quarter of 2020.
About BA Insight
BA Insight is the leader in providing open, modular, AI-driven enterprise search solutions. We help organizations achieve digital transformation by enhancing the findability of critical information, bringing internet-like search across enterprise assets with our modular, scalable software. Our approach enables organizations to leverage their preferred search engines and AI platforms to provide employees with personalized and relevant search. Our software is helping millions of users worldwide, including at customers such as BearingPoint, Blizzard Entertainment, Chevron, DLA Piper, Duke Energy, Gilead, Nvidia, and Valero.
BA Insight is a Microsoft Gold Certified Partner, a member of the Microsoft Enterprise Cloud Alliance, and an Elastic Partner. For more information, please visit our website at www.bainsight.com, e-mail us at sales@BAinsight.com, call us at +1.339.368.7234, or follow us at @BAinsight.
BA Insight Invests in Strategic Development of Next-Generation Analytics Platform
Partners with NGAGE Intelligence to Bring Innovative New Products to the Legal Market.
Boston, MA – January 9, 2017 –BA Insight and NGAGE Intelligence announce a strategic and exclusive technology, sales and marketing partnership. Together they will develop and bring to market a new analytics platform enabling customers to gain unparalleled insight into user interaction across multiple systems. This next generation analytics product will leverage technology from both companies as well as the latest in business intelligence from Microsoft including Power BI and Stream Analytics.
The first phase of the partnership will produce an all-new NGAGE platform that can run in the cloud or on-premises and will provide powerful new analytics for iManage, Thomson Reuters Elite, Microsoft Dynamics CRM, Salesforce.com and SharePoint (2013, 2016 and O365/SharePoint). This platform is already under development and expected to be available in Q2 2017. In addition, the new NGAGE for SharePoint offering will integrate with BA Insight’s Smart Analytics product to provide deep insight into search and content consumption.
The partnership is focused on providing law firms with unprecedented insight into how their key systems are being used. Benefits from the new solution include:
- Driving User Adoption and Engagement. The business value of any application is a function of how widely and consistently it is adopted by its target user population. By connecting an application to the NGAGE platform you can intervene early and accurately where there are adoption problems, learn what works, and make continuous, measurable improvements.
- Increasing ROI and Productivity. Adoption is just the start; the real ROI in an application is in the improved individual and team productivity that flows from it being used well. NGAGE can give you all the insights you need to develop, target and track the effectiveness of training around best practice.
- Improving Governance, Risk Management and Compliance. The more critical an application, the more it brings reputational, legal and commercial risks. NGAGE can help you predict and manage those risks while enabling you to track, manage and improve users’ compliance with corporate standards.
“We are investing in developing the next generation of analytics with an outstanding partner at a pivotal time to provide our customers with a new level of insight and intelligence about their systems. NGAGE has deep experience in analytics, unique technology, and a track record of innovation,” said Massood Zarrabian, CEO of BA Insight. “Together, we’re able to bring a ground-breaking solution to market very quickly, as well as leverage new Microsoft capabilities at a time that law firms and other organizations are starting to realize how valuable analytics tools can be for the systems and processes inside their firewalls.”
“BA Insight and NGAGE Intelligence have a lot in common – a shared vision around insight from cross-system analytics, a strong track record with law firms, and a Microsoft orientation. We are incredibly excited about our potential together,” said Paul Henry, Chief Executive of NGAGE Intelligence. “BA Insight’s strong presence in the market gives us a way to reach many more customers, and their ground-breaking approach to search analytics is completely complementary to our technology. Customers will also benefit from BA Insight’s broader product portfolio – they can identify required improvements with best-in-industry analytics and implement those improvements quickly with pre-packaged products.”
About BA Insight
BA Insight’s software addresses the Speed to Information challenge organizations face by quickly connecting SharePoint users to the knowledge they need – linking key enterprise systems with an easy-to-implement, use and upgrade software portfolio. Our software enhances SharePoint out-of-the-box, increasing user adoption while decreasing user complaints. It replaces slow, high effort, and expensive customized approaches with easy to use, off-the-shelf software.
Our software portfolio includes connectors and federation to provide secure connectivity to a wide variety of systems; classification that increases findability using auto-tagging, metadata generation, and text analytics; and applications with search squarely at the interface of users and information.
Hundreds of organizations and millions of users benefit from BA Insight’s software on a daily basis to provide compelling intranets that people love to use including Australian Government Department of Defence, CA Technologies, Chevron, Deloitte, Ford Motor Company, Keurig Green Mountain, Pfizer, and Travers Smith. BA Insight is a Microsoft Gold Certified Partner, a member of the Microsoft Enterprise Cloud Alliance, and an Elastic Partner.
BA Insight and LexisNexis Partner to Optimize Research Capabilities for Law Firms
Lexis Search Advantage Combined with BA Insight’s Software Portfolio Provides Legal Professionals with Enhanced Search, Validation and Insights capabilities through Microsoft SharePoint
Boston, MA – June 6, 2016 –BA Insight and LexisNexis Legal & Professional today announced a strategic alliance that integrates Lexis Search Advantage natively into law firms’ Microsoft SharePoint environments using the BA Insight Software Portfolio to optimize legal research, drafting and review processes. By layering Lexis Search Advantage capabilities on top of their BA Insight knowledge management systems, law firms open up access to the full capabilities and content of LexisNexis research solutions – reaping significant efficiency and quality benefits.
Lexis Search Advantage enriches and simplifies the legal research workflow by enabling legal professionals to search and vet their firm’s internal documents easier, and then validate and extend their research to the extensive portfolio of LexisNexis legal research tools and resources such as Lexis Advance, Shepard’s Citation Service, LexisNexis Litigation Profile Suite, as well as the open Web.
The new offering integrates Lexis Search Advantage content enrichment and services with BA Insight’s products such as Visual Refiners, Smart Previews, Expertise Locator, Matter Comparison and User-Generated InfoSites.
“Our partnership with BA Insight empowers law firms to maximize the benefits of their SharePoint environments to deliver a higher quality research experience to their users through the value-added services from Lexis Search Advantage,” said Jeff Pfeifer, Vice President, Product Management at LexisNexis. “The deep integration with Lexis Advance puts trusted legal resources and validation tools at users’ fingertips, providing greater search precision, direct access to deeper insights and real-time tools to validate the findings—all just one click away.”
Attorneys and legal professionals can work directly within SharePoint and enjoy seamless, powerful access to the resources they need, when they need them, in a way that is a natural fit for their everyday workflow, such as:
- Locate relevant background information on legal entities and citations in your documents and emails via links that are added in real-time.
- Quickly confirm that citations on legal documents are still good law. This is done by associating citation analysis from the LexisNexis Shepard’s Citations Service directly to citations contained within documents returned by BA Insight.
- Conduct more effective research by adding metadata via the LexisNexis categorization service and surfacing it with BA Insight’s Visual Refiners, enjoying quicker and more intuitive exploration across a broader range of criteria.
“Through this partnership, the capabilities of Lexis Search Advantage are made available to all SharePoint customers, streamlining the research process for legal professionals and reducing the time spent searching for relevant content,” said Massood Zarrabian, CEO of BA Insight. “When combined with the BA Insight Software Portfolio, users benefit from a range of capabilities that provide an intuitive search experience to quickly surface relevant information and resolve client issues more efficiently.”
Additionally, Lexis Search Advantage users can further boost their productivity by leveraging the service’s integration with Lexis for Microsoft Office, an industry-leading workflow tool that brings the documents, insights and value-add from Lexis Search Advantage directly into the user’s Microsoft Word or Outlook documents.
About BA Insight
BA Insight’s software addresses the Speed to Information challenge organizations face by quickly connecting SharePoint users to the knowledge they need – linking key enterprise systems with an easy-to-implement, use and upgrade software portfolio. Our software enhances SharePoint out-of-the-box, increasing user adoption while decreasing user complaints. It replaces slow, high effort, and expensive customized approaches with easy to use, off-the-shelf software.
Our software portfolio includes connectors and federation to provide secure connectivity to a wide variety of systems; classification that increases findability using auto-tagging, metadata generation, and text analytics; and applications with search squarely at the interface of users and information.
Hundreds of organizations and millions of users benefit from BA Insight’s software on a daily basis to provide compelling intranets that people love to use including Australian Government Department of Defence, CA Technologies, Chevron, Deloitte, Ford Motor Company, Keurig Green Mountain, Pfizer, and Travers Smith. BA Insight is a Microsoft Gold Certified Partner, a member of the Microsoft Enterprise Cloud Alliance, and an Elastic Partner.
Visit www.BAinsight.com for more information and follow us at @BAinsight.
About LexisNexis® Legal & Professional
LexisNexis Legal & Professional is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. LexisNexis Legal & Professional, which serves customers in more than 175 countries with 10,000 employees worldwide, is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries.
LexisNexis Media Contact:
Christine Alberti
Sr. Director, Communications
LexisNexis Legal & Professional
christine.alberti@lexisnexis.com
212.448.2118
BA Insight and Recommind Announce Strategic Partnership
Combines Recommind’s Decisiv Search with BA Insight’s software portfolio, delivering superior search through SharePoint
Boston, MA – January 26, 2016 – BA Insight, a leading provider of connectivity, metadata classification and user interaction software for SharePoint, and Recommind, a leading provider of Enterprise Search, eDiscovery and Contract Analysis software, today announced a strategic alliance to integrate Decisiv Search natively into SharePoint using the BA Insight software portfolio. BA Insight products will be able to leverage the full power of Decisiv Search for analytics, smart previews and in applications such as expertise location and user-generated infosites.
Organizations that use Decisiv software can now deploy SharePoint portals and intranets using the full range of BA Insight’s software portfolio, significantly improving the way organizations find and work with content inside and outside of SharePoint. Organizations that use SharePoint can now integrate Decisiv Search as an alternative to the native SharePoint search, or use both in combination.
“This alliance brings Recommind’s world class search capability to all SharePoint customers, and combined with the power of the BA Insight software portfolio it seamlessly provides a range of capabilities that extend far beyond SharePoint out of the box to help users quickly find the information they need,” said Massood Zarrabian, CEO of BA Insight. “BA Insight’s close Microsoft relationship, combined with this strategic alliance with Recommind, protects customers’ investments as SharePoint and Office 365 evolve.”
Decisiv Search provides powerful concept-based search technology to connect relevant information in document management, records management, portal and e-mail systems and a myriad other applications and databases with the users that need it.
“Our collaboration with BA Insight provides a best of breed integration of the award winning Decisiv Search into SharePoint. This allows customers to easily and securely access information stored in multiple data sources from within their SharePoint environment, enabling them to quickly find the precise documents and experts they need to do their jobs,” said Jerome Levadoux, SVP Product Management and Marketing at Recommind.
About BA Insight
BA Insight’s software addresses the Speed to Information challenge organizations face by quickly connecting SharePoint users to the knowledge they need – linking key enterprise systems with an easy-to-implement, use and upgrade software portfolio. Our software enhances SharePoint out-of-the-box, increasing user adoption while decreasing user complaints. It replaces slow, high effort, and expensive customized approaches with easy to use, off-the-shelf software.
Our software portfolio includes connectors and federation to provide secure connectivity to a wide variety of systems; classification that increases findability using auto-tagging, metadata generation, and text analytics; and applications with search squarely at the interface of users and information.
Hundreds of organizations and millions of users benefit from BA Insight’s software on a daily basis to provide compelling intranets that people love to use including Australian Government Department of Defence, CA Technologies, Chevron, Deloitte, Ford Motor Company, Keurig Green Mountain, Pfizer, and Travers Smith. BA Insight is a Microsoft Gold Certified Partner, a member of the Microsoft Enterprise Cloud Alliance, and an Elastic Partner.
Visit www.BAinsight.com for more information and follow us at @BAinsight.
About Recommind
Recommind’s enterprise search software dramatically improves access to a wide variety of information across large, distributed enterprises. Recommind’s advanced analytics help legal teams identify the facts that matter for eDiscovery, investigations, contract analysis, and knowledge management. Our clients include AstraZeneca, BMW, Cisco, Clifford Chance, Marathon Oil, Morgan Lewis, the U.S. Securities and Exchange Commission (SEC), Swiss Re, the U.S. Department of Energy (DOE), White & Case, and WilmerHale. Recommind is headquartered in San Francisco and has offices in New York, Boston, London, and Bonn. For more information go to www.recommind.com.
BA Insight Awarded Most Innovative Cloud/Hybrid Solution at European SharePoint Conference
17 November 2015 by Peter O Neill
The European SharePoint Community Awards are an integral part of the European SharePoint Conference and Community and were held this year in the magical Stockholm City Hall – home of the Nobel Peace Prize. Our sincere thanks to everyone who took part in this years awards, to all those who submitted entries and especially to our community for casting their votes and selecting the winners.
We are delighted to announce the following companies have been voted as the winners in their respective categories by European SharePoint Community Members in 2015:
1. Best Office 365 Add In – FlowForma –Established in 2012, FlowForma supports organisations in adhering to consistent business process management, improved organisational efficiency and productivity through innovative technology. Headquartered in Dublin with offices in London and Lithuania, FlowForma is a subsidiary of Irish IT solutions provider, Ergo.
2. Best Office 365 Solution – Beezy — Beezy provides the most robust and comprehensive social collaboration solution for the SharePoint platform, whether online or on prem.
3. Best SharePoint Solution – WEBCON — Since the very beginning of its existence, WEBCON has been dedicated to just one goal: making the best platform for quick development of business applications based on SharePoint.The extremely effective product and rapidly growing international partnership network, made WEBCON one of the most dynamically growing companies in the area of BPM systems for SharePoint. According to independent research conducted by InfoCredit, just between 2012 and 2014, the company’s value increased six times!
4. Best Mobile Solution – GRADIENT — GRADIENT is an innovative leader in Document Capture in SharePoint, allowing to scan from virtually all devices, easy importation into SharePoint Libraries and superior OCR indexing for immediate inventory, search, and retrieval. GRADIENT helps enterprises smash the scan & capture barrier, easily handle batches of mixed document types, offer enhanced document recognition, and mobility.With three offices in the,USA,Europe and Australia.
5. Best Social Solution – Dell Software — Dell Software worked closely with Microsoft and our channel partners to gather requirements necessary to fill this huge hole in the market. Dell Migration Manager for Enterprise Social directly addresses the problem of maintaining too many social platforms by centralizing social content and collaboration in one place and migrating off Jive to Microsoft Yammer.
6. Most Innovative Cloud/Hybrid Solution – BA Insight 
BA Insight’s solution is highly innovative and brings leading edge capabilities to the market.
No other solution provides the breath of connectivity, the depth of capabilities, or the flexibility to handle such a variety of configurations and requirements. Examples of unique innovations:
- The ability to merge results seamlessly into a single virtual index
- Plug-compatible APIs for CEWS and the Search OM that allow other products and customizations to work seamlessly
- High-throughput, light-touch methods for connectivity across a wide range of systems
- Full integration of Elasticsearch and SharePoint
- Add-in model for adding metadata to O365 including the Office Graph
BA Insight have worked intimately with Microsoft within TAP programs for the Cloud SSA, the Office Graph, and O365 APIs to ensure that we are leveraging the latest Microsoft innovations and providing a robust solution early. The company have released it in lockstep with Microsoft’s releases so that customers could benefit from it as soon as possible. Microsoft has cited this as an innovative partner solution and states, “With BA Insight’s products, Office 365 customers can now take advantage of our cloud experiences for all of their content.”We have paid attention to the concerns of our EC customers with this solution, tackling the problems they have brought to us around distributed configurations, administration, data residency, privacy, and compliance- ensuring that they can solve them with our product.Many SharePoint customers are struggling to adapt to Microsoft’s “Cloud First/Cloud Only” model. BA Insight believe their Connectivity for Hybrid SharePoint solution will help their clients to leapfrog ahead. Find out more by visiting bainsight.com.
BA Insight’s User-Generated InfoSites Named KMWorld Trend-Setting Product for 2015
SharePoint application chosen from over 1,000 candidates – organizes content by what it is, not where it is
About BA Insight
BA Insight’s software portfolio accelerates and future-proofs the creation of cloud-based and on-premise SharePoint portals for enterprises, transforming how users find information. Our software dramatically reduces the time, cost, effort, and risk of implementing SharePoint portals while providing a greatly improved user experience. Customers use our applications to improve productivity by finding the right information faster using Smart Previews and User-Generated InfoSites; our classification software to increase findability using auto-tagging, metadata generation, and text analytics; and our pre-built connectors and federation to provide secure connectivity to a wide variety of content systems.
We serve organizations of all sizes around the globe including the Australian Government Department of Defence, CA Technologies, Chevron, Deloitte, Ford Motor Company, Keurig Green Mountain, Pfizer, and Travers Smith. BA Insight is a Microsoft Gold Certified Partner and member of the Microsoft Business-Critical SharePoint Program.
Visit www.BAinsight.com for more information and follow us at @BAinsight.
MEDIA CONTACT
Debbie Braunert,
Chief Marketing Officer
E-mail or call 339.933.4060
BA Insight Brings External Content Into O365
Adds 50+ connectors, content enrichment to Online Search, Delve, and DLP
- Search, including search centers and all applications built on search in O365
- The Office Graph, making external content visible through Office Delve experiences.
- O365 Data Loss Prevention (DLP), which scans content and ties to the Compliance Center within O365.