Natural Insight Sees Strong Demand for Cloud-Based Workforce Management Software

STERLING, VA – JULY 15, 2014

Natural Insight, a cloud-based provider of workforce management technology, announced record revenue and customer additions continuing its strong growth for the tenth consecutive year.

Financial results and operational highlights for the second quarter 2014 include:

• June monthly revenue 26% above the prior month, a new monthly high
• Second quarter revenue 11% over the prior quarter
• Record new customer contracts for the first half of 2013 bringing total new customers to 25 in the past 18 months
• Field workers using Natural Insight increased 28% since the start of the year, and now exceed 50,000
• Year-to-date, Natural Insight’s platform has been used at over 93,000 locations to collect 50 million points of data – including more than 1.5 million photos

In support of this outstanding growth, Natural Insight has recently added Rick Sterrett to its senior management team. Rick is a proven executive with over 25 years of experience working for high growth companies in operations and customer facing roles. As Vice President of Operations at Natural Insight, Rick will lead product management, client services, operations, and customer support.

“Thanks to a solid cloud-based platform that our customers and field workers love, we are experiencing continued strong growth,” said Stefan Midford, President and CEO of Natural Insight. “The addition of Rick is an important step and brings extensive experience and leadership that will help us focus on constant innovation and world class customer support.”

“With its industry-leading technology platform, experienced leadership team, and committed investors who understand the opportunity, it’s not surprising that Natural Insight is experiencing consistent growth,” said Sterrett. “It was an easy decision for me to join Natural Insight and I am excited to partner with Stefan and the team to further scale the business.”

About Rick Sterrett
Mr. Sterrett has lead operations and customer services for several leading edge technology ventures in the Manufacturing, Healthcare, and the Security Industries at companies like POMS (acquired by Honeywell in 1999), eko Systems (acquired by Merge Healthcare in 2008) and CheckVideo (acquired by Kastle in 2013). Prior to that, Mr. Sterrett honed his management skills and client focused mindset with 15 years at IBM providing industry specific consulting services in now what is called IBM Global Services. Mr. Sterrett earned both a Bachelor and a Masters of Engineering from Rensselaer Polytechnic Institute.

About Natural Insight:

Supporting 50,000 skilled professionals in more than 75,000 locations across North America Natural Insight is a leading provider of cloud-based workforce management software to merchandisers, product companies, event marketers and retailers. Natural Insight is privately held and headquartered in Sterling, VA with offices in Toronto and Birmingham, England. Visit or read the blog post.

Workforce Management Software Helps The InStore Group Deliver Superior Retail Execution


Natural Insight today announced that The InStore Group, a national retail advisory and retail merchandising service company, has selected its cloud-based workforce management software to organize, schedule, manage and analyze teams of people executing innovative retail merchandising programs across America.

Founded by Thomas Palombo, the former owner of Merchandising Corporation of America (MCA), The InStore Group is led by an experienced and talented executive team with a passion for operational excellence and delivering outstanding results on behalf of clients.

“I’ve been in the merchandising business for many years and I’ve learned first hand that superior retail execution requires a combination of great people, expert processes and innovative technology,” said Tom Palombo. “We selected Natural Insight because their technology does an amazing job of automating our scheduling, task management, time keeping, and reporting processes – which allows our management team to focus 100% of our energy on satisfying our clients.”

“Tom Palombo and his team are proven players in the merchandising industry and together they have an impressive history of producing great results for clients,” said Stefan Midford, president and CEO of Natural Insight. “We’re honored that The InStore Group chose Natural Insight as their technology partner and we look forward to supporting them with our world-class workforce management platform as they continue to grow.”

About Natural Insight:

Supporting 40,000 skilled professionals in more than 70,000 locations across North America Natural Insight is a leading provider of cloud-based workforce management software to merchandisers, product companies, event marketers and retailers. Natural Insight is privately held and headquartered in Sterling, VA with offices in Toronto and Birmingham, England. Visit or read the blog post.

About The InStore Group:
The InStore Group is one of America’s leading a full-service retail merchandising and product demonstrations organization. For over 18 years, we have focused exclusively on providing our InStore services to leading consumer packaged companies and major retailers in multiple channels throughout all 50 states and territories.

IBM, Coriell Life Sciences and CareKinesis Deliver Personalized Medicine to the Elderly Via the Cloud

LAS VEGAS – 29 Apr 2014: IBM (NYSE: IBM) today announced a collaboration with Coriell Life Sciences, a provider of genetic analysis at point of care, and CareKinesis, Inc., a Medication Risk Mitigation® pharmacy services firm, to bring personalized medicine to the elderly based on analyzing and storing genetic data in a secure cloud environment.

Using SoftLayer, an IBM Company, Coriell Life Sciences, in collaboration with IBM and CareKinesis, is launching an initiative with Program for All Inclusive Care of the Elderly (PACE) clients, which cares for more than 5,000 seniors, helping to enhance medication safety by better understanding how high-risk individuals respond to specific medications and drug treatments. Currently, about three out of four older Americans have multiple chronic health conditions. Many of these patients are being treated with drugs that may work at odds with each other – the medication being used for one condition can actually make another condition worse.

By 2030, one in five Americans will be over age 65. As a result, increasing healthcare costs and the healthcare system are just beginning to feel the burden.

“The goal of personalized medicine is to individualize healthcare by using knowledge of patients’ health history, behaviors, environments, and, most recently, individual genetic makeup when making clinical decisions,” explained CareKinesis CEO Calvin H. Knowlton, BSPharm, MDiv, PhD. “This initiative will allow physicians to collaborate with CareKinesis pharmacists to access a patient’s genetic data to better understand what drug treatments are likely to be responded to, thus reducing medication-related problems and hospital visits, while decreasing the individual’s overall healthcare costs.”

Overcoming the Big Data Challenge
Working with genetic data presents massive challenges for both data storage and privacy protection. A whole human genome produces more than three billion points of data for a single individual. To address these issues, Coriell Life Sciences turned to a cloud storage service based on SoftLayer.

In collaboration with IBM, Coriell Life Sciences built a scalable, cloud-based solution that safely and cost-effectively stores data in Coriell Life Sciences’ GeneVault. The GeneVault stores and manages millions of genetic data points. This data is then interpreted and shared with physicians through CareKinesis who layer additional medication management decision factors into a holistic tool for doctors within PACE organizations.

Under the strict privacy controls of the interconnected CareKinesis and Coriell Life Sciences systems, physicians, healthcare providers and medical experts can access a patient’s genomic interpretation via any web connected device. For example, a cardiologist may consider prescribing a popular blood-thinning drug for an elderly man, but may be concerned about the potential for an adverse reaction. The PACE Team decides to conduct a test to assess if the participant will respond to the medication being considered. The test is run by swabbing the inside of the patient’s cheek to collect a tiny amount of genetic material, which goes to Coriell Life Sciences for testing. Results are analyzed and interpreted for their impact on drug response. The resulting report is then transmitted to the doctor giving guidance on whether the patient can safely use the drug. CareKinesis supports the process by making pharmacotherapy recommendations based on these results. The data can be used at any time it is needed in the future for pharmacotherapy prescribing decisions.

“This approach of treating conditions “one at a time” even if the treatments might conflict with one another has been common in medicine, in part because little information exists to guide practitioners in how to consider this problem, weigh alternatives and identify different options. Better understanding of an individual’s genome can lead to a more effective dosage regimen,” said Scott Megill, CEO of Coriell Life Sciences. “Now with the collaboration with IBM and CareKinesis, personalized medicine is presenting many new options to this growing demographic. The combination of cloud and mobile is making a healthcare ecosystem possible with the patient center stage, delivering health services more efficiently.”

For more information on Coriell Life Sciences, visit

For more information on CareKinesis, visit

For more information on IBM Healthcare, visit

For more information about cloud offerings from IBM, visit

For more information on IBM Impact, visit

RTZ Associates and CareKinesis Announce Integration for Improving Medication Management for PACE

Technology solution provides PACE Programs with real-time connectivityto enhance prescription ordering and delivery processes.

MOORESTOWN, NJ, April 7, 2014- RTZ Associates, a leading provider of cloud-based software to community long-term care organizations and CareKinesis, a medication therapy management and pharmacy services firm, have partnered to develop web-based interoperability between RTZ’s PACECare™ Electronic Health Record and CareKinesis’s EireneRx™ pharmacy application to support Programs of All-Inclusive Care for the Elderly (PACE) organizations.  A streamlined workflow for PACE clinicians and enhanced communication between prescribers and CareKinesis pharmacists will aid in selecting the best medication and managing complex medication regimens.

The solution includes the integration of EireneRx e-prescribing platform within the PACECare EHR.  When ready to prescribe a medication, users will click on an Rx link and are directed into the medication prescribing tool in EireneRx.  Within EireneRx, doctors and nurse practitioners have access to best-of-breed medication risk guidance.  They may also directly message a pharmacist for therapy suggestions in real-time.  Once the e-prescribing is complete, they are seamlessly ported back to the PACECare.

“Our goal with PACECare has always been to provide as many workflow automation and time-saving features for our users as possible, so we’re really excited about integrating EireneRx with PACECare,” states Michael Zawadski, JD, President of RTZ Associates.  “This integration eliminates the need to sign-in to a separate system, eliminates duplicate data entry, reduces the potential for medication errors, and ultimately shortens the amount of time to prescribe and fill medications,” Zawadski continues.

“Improving medication management through technology solutions is a goal of both RTZ and CareKinesis,” added CareKinesis Chairman and CEO, Calvin H. Knowlton, BSPharm, MDiv, PhD. “It makes sense to work together on behalf of our PACE clients to enhance prescription ordering, adherence and results.”

According to Knowlton,PACE programs are uniquely responsible to manage their patient’s health and are financially accountable.  Our goal is to decrease medication-related risk, enhance quality of care and provide improved pharmacotherapy outcomes utilizing leading technology solutions. We partner with organizations that are clinically and economically responsible for persons taking many medications.”

About CareKinesis:

CareKinesis partners with healthcare organizations to provide personalized medication therapy management and pharmacy services for high-risk populations. The results are enhanced medication-related outcomes and greater operational efficiency. The CareKinesis Medication Care Plan Support Center and Medication Adherence Packaging Pharmacy deliver individually customized medicine using unique robotic technology and a proprietary web-based electronic medication management and reporting platform, EireneRx™.  It is the first, national PACE-specific pharmacy. CareKinesis is headquartered in Moorestown, NJ. For more information, please visit

About RTZ Associates:

RTZ Associates, Inc. (RTZ) is the leading provider of cloud-based software solutions to community long-term care organizations.  The company serves clients of all types and sizes – from state agencies to community-based centers.  By automating workflow and supporting data-driven decision-making, RTZ software solutions reduce operational costs and improve outcomes, fulfilling its motto of, “Systems that work. People who care.”  For more information, please visit


Michael Zawadski                                                                      Sara Baughn
RTZ Associates Inc.                                                                  CareKinesis, Inc.
510-986-6700                                                                             267-994-1637                                               

Natural Insight Unveils Major Upgrades at 3rd Annual User Conference

Innovative workforce management vendor enjoyed record attendance at its annual user conference, held in Washington DC

WASHINGTON, D.C. – March 17, 2014 – Natural Insight, a leading provider of cloud based workforce management software to merchandisers, product companies, event marketers and retailers, announced record attendance at its third annual User Conference held on March 13th and 14th at the Washington Hilton Hotel.

The conference included sessions with in-depth learning about Natural Insight’s products, presentations on upcoming software releases, and live voting sessions where clients provided direct feedback on new features and roadmap plans.  Moreover, attendees had on-site access to over 20 Natural Insight staff that were all available to answer questions and demo products.

Attendees also had the opportunity to hear an insightful keynote speech from University of Chicago Professor Nicole DeHoratius, an expert in the effective management of retail supply chains and an industry leader in identifying mechanisms for improving retail performance and operational execution.

“Each year we invite our valued customers, potential clients, and strategic partners to learn about our product roadmap, discuss best practices, and network with their industry peers,” said Stefan Midford, CEO of Natural Insight.  “This year’s event was extremely special due to record attendance and robust feedback on key features including our new interface design scheduled for public release next month at the World Alliance for Retail Excellence and Standards annual conference.”  Parties interested in seeing Natural Insight’s brand new design and latest features are invited to schedule a demo.

Also at the conference, Natural Insight debuted its brand new corporate web site which itself was influenced by feedback and guidance from key customers and prospects.  Launched live today, the new site can be seen at

“We love coming to this conference,” said Rhonda Leader, Vice President of Operations at Market Connect Group. “It’s really great to have the opportunity to meet and interact with other customers and see how they are using Natural Insight to optimize retail execution.”

About Natural Insight:
Supporting 40,000 skilled professionals in more than 70,000 locations across North America Natural Insight is a leading provider of cloud-based workforce management software to merchandisers, product companies, event marketers and retailers. Natural Insight is privately held and headquartered in Sterling, VA with offices in Toronto and Birmingham, England. To get a sneak peek at the latest features Schedule a Demo!


Contact:  Laura Baugartner, Asylum PR

St. Mary Prescription Pharmacy Servicing PACE in California for over 30 years Joins CareKinesis

Moorestown, NJ, February 18, 2014 – CareKinesis, a medication risk management and pharmacy services firm, announced the addition of St. Mary Prescription Pharmacy, San Francisco, CA.

St. Mary Prescription Pharmacy has been servicing the needs of frail elderly PACE (Program for All-Inclusive Care) participants in California for over 30 years. Its focus on participant care and customer service has earned its long-term partnerships. Gary Tom, PharmD, who has been at St. Mary Prescription Pharmacy for over 20 years, purchased the pharmacy practice from the original owner. Dr. Tom is now VP, Client Services and West Coast Operations for CareKinesis. Tom also will continue as Pharmacist-in-Charge at St. Mary Prescription Pharmacy.

“We are delighted to bring in the decades of experience and expertise of Dr. Gary Tom and the St. Mary Prescription Pharmacy Team to CareKinesis. The resources of CareKinesis, including state-of-the-art technology and Medication Risk Mitigation™ systems, and St. Mary Prescription Pharmacy are now available to PACE and other organizations that manage high-risk elderly populations on the West Coast.” said Calvin H. Knowlton, PhD, CEO of CareKinesis.

About CareKinesis
CareKinesis partners with healthcare organizations to provide personalized medication therapy management and pharmacy services for high-risk populations. The results are enhanced medication-related outcomes and greater operational efficiency. It is the first, national PACE-specific pharmacy. CareKinesis is headquartered in Moorestown, New Jeresey and has three two other locations including San Francisco, California, in Boulder, Colorado, and Charleston, South Carolina. For more information, please visit


Contact: CareKinesis
Dianne Semingson
DLS International, Inc.
T: 215-870-0829


BA Insight Announces Knowledge Integration Platform 2014 for Rapid Implementation of Search-Driven Applications

Software transforms the way organizations find and access informationBOSTON, Mass. – February 14, 2014 – BA Insight, provider of software and services that significantly improve the implementation of search-driven applications, announces the
BA Insight Knowledge Integration Platform, which enables organizations to rapidly deploy powerful, search-driven applications at a fraction of the cost, time, and risk of other alternatives. With this platform, SharePoint/FAST customers can improve the implementation of search-driven applications, delivering a remarkable user experience, classification, and connectivity to a wide variety of content sources.“Almost every enterprise has some kind of enterprise search (maybe several projects), and almost no one is fully happy with it,” wrote Whit Andrews, VP, Distinguished Analyst and Hanns Koehler-Kruener, Research Director at Gartner in the May 2013 report Four Ways to Rescue Search, Maybe Even Without Spending Additional Money. They go on to write, “Search managers should know more about how to redesign what it’s meant to do, how it does it, and how it looks when it’s done as this might be a search project’s salvation.”

The BAI Knowledge Integration Platform turns enterprise search engines into knowledge engines by transforming the way information is found to get the right information to the right people at the right time. It has the flexibility to function as a comprehensive solution or be implemented in a phased approach to meet growing organizational needs. The platform consists of three robust engines:

  • User Experience Engine – drives remarkable user experiences for finding and exploring knowledge or experts via an extensible engine and a library of powerful components
  • Content Intelligence Engine - increases findability using automated classification, metadata generation, and text analytics
  • Content Connectivity Engine - provides secure connectivity to a wide variety of content systems, enabling unified views of all knowledge assets

Numerous Global 5000 enterprises have deployed the BA Insight Knowledge Integration Platform to transform the way they find and access information, helping them increase innovation, improve productivity, grow revenue, and reduce costs. Apache Corporation, an oil and gas exploration and production company with operations in the United States, Canada, Egypt, the United Kingdom North Sea, Australia, and Argentina has used the platform to improve the search experience for its users.

“We have adopted BA Insight as part of our architecture for delivering information,” commented Travis Osborne, Director, Information Management at Apache. “The combination of Apache’s existing technology with BA Insight’s connectivity and user interface components is helping our IT organization quickly deliver efficient, powerful tools that match the way the business would like to see their work performed. The solution is blending our ‘structured’ transactional systems with our ‘unstructured’ content in a single experience. This technology is changing the way our business looks at search.”

The BAI Knowledge Integration Platform has the breadth and depth of capabilities needed to provide enterprises with a quick time to value while leveraging their existing infrastructure. It enables IT agility and unifies the presentation of information to provide a single, integrated view of knowledge assets.

“We are thrilled to see our customers become successful with search using our Knowledge Integration Platform,” said Jeff Fried, Chief Technology Officer at BA Insight. “As a result of our research, along with our experience with hundreds of search projects that have facilitated best practice implementations, we have developed the first comprehensive platform that uses the search core that organizations already own. Those using SharePoint/FAST in particular can leverage their existing infrastructure and skills, radically reducing their risk and time to value.”

Learn more about BA Insight and the Knowledge Integration Platform at the SharePoint Conference 2014, March 3-6, 2014 in Las Vegas. BA Insight is a Silver Sponsor of this event and will be located in Booth #1829.

About BA InsightBA Insight provides software that enables organizations to rapidly implement powerful search-driven applications at a fraction of the cost, time, and risk of other alternatives. With our Knowledge Integration Platform, our customers deliver a remarkable user experience, classification, and connectivity to a wide variety of systems. It can function as a comprehensive solution or be implemented in a phased approach to meet growing organizational needs. We serve visionary organizations such as Accenture, Australia Department of Defence, Bayer, Exxon Mobil, Ford Motor Company, Franklin Templeton, Green Mountain Coffee, Harvard University, Pfizer, Rio Tinto, The Procter & Gamble Company, U.S. Army, and the U.S. Department of Veterans Affairs. Visit for more information.

Natural Insight 2.0 Extends Value of Labor Forecasting for Retailers

Store Managers Benefit from Built-in Schedule Compliance and Task Management

New York, NY STERLING, VA, January 14, 2013 — Natural Insight, a leading provider of cloud based workforce management solutions for the retail industry, unveiled today at the 103rd National Retail Federation Conference a major upgrade to its workforce management cloud.  The newest version of Natural Insight includes an out-of-the-box API for integrating planned labor into a simple scheduling interface so store managers can easily create schedules that are aligned with the defined labor plan.  Specifically, as store managers schedule shifts in Natural Insight, they are presented with real-time compliance alerts enabled through the API.

“In an effort to accurately forecast in store labor needs, retailers have invested significant time and money on planning software with vendors such as Kronos, Workplace and Workbrain,” said Stefan Midford, CEO of Natural Insight.  “The newest version of Natural Insight compliments and extends the value of these labor forecasting solutions by giving store managers not just a simple way to schedule workers, but also a built-in way to monitor compliance with plan, and simultaneously assign and track store level tasks.”

“The primary benefit of this new API is that retailers will get more value from their labor forecast because store managers will be more aligned with the plan,” said Scott Knaul, CEO of SMK Workforce Solutions.   “The secondary, but still significant benefit of this API is that store managers can easily layer tasks on top of the schedule so little things are sure to get done, which ultimately makes a big difference in terms of store profitability and helps to inform future labor forecasts.”

The importance of retail task management is well documented in research published in the Harvard Business Review stating that completion of non-selling tasks improves store profitability by as much as 7%.  The finding emphasizes why Natural Insight 2.0 is a perfect fit for innovative retailers seeking workforce management solutions that incorporate labor forecasting, shift scheduling and task management as part of single integrated process.

About Natural Insight:  For specialty retailers with constrained IT budgets, Natural Insight is the world’s best cloud for workforce management and in-store execution.  Visit us at booth #3475 to see why 40,000 professionals in 70,000 stores count on us for integrated scheduling, task management, and store communications.


Media Contacts:

Laura Baumgartner, Asylum PR

Dr. R. Sam Niedbala of TB Biosciences

Keystone Edge — January 9, 2014

His company is close to a revolutionary tuberculosis test that could solve one of global medicine’s oldest riddles.

Every minute, someone in the world dies of tuberculosis (TB). Eradicating this killer disease is a major goal of the World Health Organization, but up until now, there has been no quick, accurate and affordable way to test for active TB.

But if all goes as planned, TB Biosciences — co-founded by Dr. Sam Niedbala of Lehigh University, Drs. Suman Laal and Susan Zolla-Pazner of the New York University School of Medicine, and Drs. Daniel Malamud and William Abrams of the NYU School of Dentistry — will be able to provide just such a test to populations in the most dire need.

Niedbala, a chemistry professor at Lehigh, is a co-founder and former CSO of OraSure Technologies, which manufactures oral fluid diagnostic and collection devices, including rapid tests for detection of the HIV virus.

Now he and his partners are working on a blood testing device that can identify biomarkers for TB, proteins discovered by examining the TB bacteria genome. These markers are only present when TB is active and communicable. They will conduct clinical trials in Kenya and India this year.

What inspired you to start TB Biosciences?

There are probably two infections in the world that are most prevalent. One is HIV, and the second, which is even more impactful in many ways, is tuberculosis. We took on the first (in founding OraSure), and now we’re taking on TB.

Unlike HIV, TB behaves differently in different parts of the body. When it’s latent, it doesn’t show itself very much, but when it becomes active it behaves differently. Researchers have never been able to find a set of markers that show that TB is active, so it’s been impossible to develop a very reliable and rapid test. It has plagued humanity for centuries.

About two-thirds of the world has TB, but it’s latent TB. When it progresses to active TB, you spread it by coughing. In countries where TB is widespread, they need to find out who has active TB, so they can stop the transmission. The treatment methods for TB are actually very inexpensive, so if you can find the people who are positive, you can cure many of them. But you can’t give those drugs to an entire country, because then they can develop drug-resistant strains of TB.

If you take a billion or more people with an infection that they can’t find, it could wreak havoc on a society. TB is endemic in Brazil, Russia, India and China — the world’s fastest-growing economies.

How does your product work?

It’s a small foil pack that contains a little plastic cassette; in that is a test strip. (The clinician) will use a lancet to prick the patient’s finger and get a drop of blood, put it on the test strip, and add a few drops of liquid. In 15 minutes, if there’s a line, it will be positive; if there’s no line, it’s negative.

Where are you in your commercialization process?

We have the technology and we’re developing the test. It will take a couple of years to go through clinical trials and approvals in the various countries. Our goal is to do all the developmental work here in Pennsylvania, and then we’ll decide where we’re going to do the manufacturing. We expect part of it to be done here in the Lehigh Valley, but we may have requirements to do it in other parts of the world. One of our goals is to create jobs in Pennsylvania.

We have hired our first several employees, who are working at the Firehouse and also on campus at Lehigh University. We also sponsor researchers at Lehigh and NYU, who are helping with some of the background work.

Have you taken advantage of any resources to help launch the company?

The Northeastern Pennsylvania Ben Franklin Technology Partners have provided funding to go to the next phase. (OraSure also started in the Ben Franklin incubator). We received grants from the National Institutes of Health, and we’re also partially funded by Originate Ventures and the NYU School of Medicine venture funding.

How will the clinical trials be conducted?

There are two main phases: The first is to collect samples, bring them back to the lab, test them with prototype devices, and show that you get accurate results. The second phase is demonstration studies, where you go to various sites, give the people who will actually perform the test your product, and have them read the instructions and use it. We’ll be testing thousands of people.

What is your biggest challenge in getting TB Biosciences off the ground?

There are few people who believed that we would have a technology capable of detecting active TB. This is like a ‘Holy Grail’ kind of project. For years, they would say in the textbooks that detecting TB this way doesn’t happen. This is something people have been searching for for a long time. We have a lot of work to do yet, but the biggest problem we have is skepticism. We’re either going to be really successful because we have an answer, or we will fail very quickly. If it works, it will impact a lot of people.

Will there be a market for your product in the United States?

There will be a market in the U.S. and the Western world for a second-generation product that’s already on the drawing board. It’s a different kind of market, because we’re looking for much earlier detection of people who are transitioning from latent to active TB. The trials here will be designed differently, and if successful will save a lot of people here from taking unnecessary drugs. It would be at a much-reduced cost from current tests. TB for us here is something the CDC keeps its eye on, because if it gets a hold in the US population, it would wreak havoc. For people with compromised immune systems, like those with HIV, TB is what they most often die of.

ClickPay and NovelPay Merge to Create The Most Comprehensive Solution to Simplify Real Estate Billing and Payments

NEW YORK, NY (December 6, 2013) NovelPay and ClickPay announced today that they have
merged. The joining of these two leaders in the real estate payment market delivers the most
complete solution to unify all billing and payments, streamlining the administration of the collection
process. Existing investors of the entities, including Originate Ventures and Thayer Street Partners,
have backed the union by infusing additional capital to enhance the already rapid growth pace.

The unparalleled newly expanded company will move forward featuring the ClickPay “brand” in its

Joining forces provides the “complete billing and payment solution” to enable property owners
and managers to collect payments from their residents including online payments, lockbox, paper
statements and e-bill, as well as accepting all payment methods including e-check, credit cards,
and American Express. The combined organization will serve the payment needs of the largest
multifamily owners and managers across the country from Hawaii to Maine. The Company serves
all aspects of the real estate market including multifamily, condo/coop, commercial, parking,
storage and other.

Additionally, the united Company now integrates with essentially every leading real estate
accounting software or property management program.

Ernest Muller, Co-Founder of NovelPay, said: “ClickPay has been a well-respected competitor for
many years, and we have always admired their reputation for quality and customer care. We shared
the same vision for our business. Our union enhances our ability to provide the most complete
billing and payment service in the market.”

“The NovelPay team has made their mark with their advanced platform and reputation for
incredible service and innovation. The technology in the world of payments is changing rapidly.
Combining our talents and resources enables us to accelerate our product and service evolution to
meet the needs of the residents and property managers we serve,” said Tom Kiernan, Co-Founder of

“We appreciate the commitment of our employees and the loyalty of our customers in building this
business and now we appreciate their outstanding support during this transition period,” said Steve
Van Praagh, Co-Founder of ClickPay.

About ClickPay, a Division of NovelPay, LLC

As the leading provider of electronic payment solutions for the multi-housing industry, ClickPay
offers fully integrated payment processing services and software to accelerate the financial
performance of its customers by reducing operating costs, creating operational efficiencies, and
boosting resident satisfaction. These services provide property owners and managers with a
customizable, electronic solution to bill and collect from their residents including online payments,
lockbox, paper statements and e-bill. ClickPay enables property owners and managers to accept
all payment methods including e-check (ACH), credit cards, American Express, and paper checks.
Utilizing years of collective experience in the real estate, electronic payment, and technology
sectors, the ClickPay team has developed a comprehensive suite of services

For more information about ClickPay:
Gabriel Valentino, (201) 340-0214

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