STERLING, VA – JANUARY 7, 2015
Natural Insight, a leading provider of cloud based workforce management software today announced record revenue for 2014 and the closing of a $2 million debt financing with SaaS Capital the leading specialty finance company focused on providing senior secured loans to emerging SaaS companies.
During 2014, Natural Insight again reached new revenue levels while also signing a record number of new customers across Canada, the United Kingdom and the US. These customers are from all parts of the global retail ecosystem including retailers, product companies and servicing agencies. In the fourth quarter alone, Natural Insight’s cloud based platform helped employers schedule and manage more than 1.4 million work assignments and capture 45 million pieces of task execution data, including 1.7 million photos. Today the company’s platform supports more than 60,000 thousand workers in 5 languages across 15 countries, which allows for greater coordination between employers and employees and consistently improves execution in merchandising, product distribution, marketing and specialty retail operations.
“We had another great year in 2014 and we’re thrilled to have the support of a leading technology investor like SaaS Capital as we continue to grow and execute on our business plan,” said Stefan Midford, Chief Executive Officer of Natural Insight. “This partnership is important because it gives us the financial flexibility to grow even faster by introducing our innovative labor management service to new market opportunities.”
“We appreciate the opportunity to partner with Natural Insight by providing the financing to help them achieve continued growth,” commented Todd Gardner, Managing Director at SaaS Capital. “Natural Insight’s core business is very healthy and we’re confident they will continue to capitalize on emerging opportunities as labor becomes increasingly dynamic and more employers move toward SaaS solutions to modernize their workforce management capabilities.”
About Natural Insight:
Supporting 60,000 skilled professionals in more than 90,000 locations worldwide, Natural Insight is a leading provider of cloud-based workforce management software to merchandisers, product companies, event marketers and retailers. Natural Insight is privately held and headquartered in Sterling, VA with offices in Toronto, Canada and Birmingham, England. Visit www.naturalinsight.com.
About SaaS Capital:
Founded in 2006, SaaS Capital is the pioneer provider of debt-based growth capital for SaaS companies. By leveraging the predictable revenue streams of the SaaS business model, SaaS Capital allows companies to use debt instead of equity to fund investments in sales, marketing, and new product development. SaaS Capital’s line of credit approach combines more availability and longer terms, with more flexible drawdown and repayment, versus other lenders in the market. Through its partnership with DH Capital, SaaS Capital can also assist with a variety of M&A and capital raising advisory services. For more information, please visit www.saas-capital.com.
STERLING, VA – JULY 15, 2014
Natural Insight, a cloud-based provider of workforce management technology, announced record revenue and customer additions continuing its strong growth for the tenth consecutive year.
Financial results and operational highlights for the second quarter 2014 include:
• June monthly revenue 26% above the prior month, a new monthly high
• Second quarter revenue 11% over the prior quarter
• Record new customer contracts for the first half of 2013 bringing total new customers to 25 in the past 18 months
• Field workers using Natural Insight increased 28% since the start of the year, and now exceed 50,000
• Year-to-date, Natural Insight’s platform has been used at over 93,000 locations to collect 50 million points of data – including more than 1.5 million photos
In support of this outstanding growth, Natural Insight has recently added Rick Sterrett to its senior management team. Rick is a proven executive with over 25 years of experience working for high growth companies in operations and customer facing roles. As Vice President of Operations at Natural Insight, Rick will lead product management, client services, operations, and customer support.
“Thanks to a solid cloud-based platform that our customers and field workers love, we are experiencing continued strong growth,” said Stefan Midford, President and CEO of Natural Insight. “The addition of Rick is an important step and brings extensive experience and leadership that will help us focus on constant innovation and world class customer support.”
“With its industry-leading technology platform, experienced leadership team, and committed investors who understand the opportunity, it’s not surprising that Natural Insight is experiencing consistent growth,” said Sterrett. “It was an easy decision for me to join Natural Insight and I am excited to partner with Stefan and the team to further scale the business.”
About Rick Sterrett
Mr. Sterrett has lead operations and customer services for several leading edge technology ventures in the Manufacturing, Healthcare, and the Security Industries at companies like POMS (acquired by Honeywell in 1999), eko Systems (acquired by Merge Healthcare in 2008) and CheckVideo (acquired by Kastle in 2013). Prior to that, Mr. Sterrett honed his management skills and client focused mindset with 15 years at IBM providing industry specific consulting services in now what is called IBM Global Services. Mr. Sterrett earned both a Bachelor and a Masters of Engineering from Rensselaer Polytechnic Institute.
About Natural Insight:
Supporting 50,000 skilled professionals in more than 75,000 locations across North America Natural Insight is a leading provider of cloud-based workforce management software to merchandisers, product companies, event marketers and retailers. Natural Insight is privately held and headquartered in Sterling, VA with offices in Toronto and Birmingham, England. Visit www.naturalinsight.com or read the blog post.
WASHINGTON, D.C. / MISSISSAUGA, ON – July 1, 2014
Natural Insight today announced that Brand Momentum, an innovative experiential marketing, sales and merchandising services agency is using its cloud-based workforce management software to organize, schedule and deliver superior marketing services that connect brands with consumers.
Brand Momentum is led by an experienced and talented team of creative sales and marketing minds with a passion for operational excellence and delivering outstanding results on behalf of clients.
“It’s a unique blend of talented people, expert processes and innovative technology that separates Brand Momentum from our competitors and enables us to consistently deliver sales and marketing programs that strengthen brands and increase sales” said Hesham Shafie, CEO of Brand Momentum. “We use Natural Insight’s technology to automate our scheduling, task management, data collection and reporting processes which enables our management team to focus 100% of our energy serving clients and delivering tangible ROI.”
“Hesham Shafie and his team are proven leaders in the marketing and merchandising industry and together they have an impressive history of producing great results for clients,” said Stefan Midford, president and CEO of Natural Insight. “We’re honored that Brand Momentum is utilizing and benefitting from our world-class workforce management technology as they continue to grow.”
About Natural Insight:
Supporting 40,000 skilled professionals in more than 70,000 locations across North America Natural Insight is a leading provider of cloud-based workforce management software to merchandisers, product companies, event marketers and retailers. Natural Insight is privately held and headquartered in Sterling, VA with offices in Toronto and Birmingham, England.
About Brand Momentum:
Brand Momentum Inc. provides clients such as Bell, General Mills, Red Bull, Reckitt Benckiser, and Volkswagen with a range of services including experiential marketing, sales and merchandising and workforce automation. The Brand Momentum team has executed and managed world-class programs in multiple channels for companies in such industries as retail, health and beauty, food and grocery and food services. The company is one of Canada’s Best WorkPlaces, and was recently named one of Canada fastest growing companies and ranked 18 in PROFIT Magazine’s 14th annual PROFIT HOT 50. www.brandmomentum.ca.
WASHINGTON, DC / PINEVILLE, NC (JUNE 18,2014)
Natural Insight today announced that The InStore Group, a national retail advisory and retail merchandising service company, has selected its cloud-based workforce management software to organize, schedule, manage and analyze teams of people executing innovative retail merchandising programs across America.
Founded by Thomas Palombo, the former owner of Merchandising Corporation of America (MCA), The InStore Group is led by an experienced and talented executive team with a passion for operational excellence and delivering outstanding results on behalf of clients.
“I’ve been in the merchandising business for many years and I’ve learned first hand that superior retail execution requires a combination of great people, expert processes and innovative technology,” said Tom Palombo. “We selected Natural Insight because their technology does an amazing job of automating our scheduling, task management, time keeping, and reporting processes – which allows our management team to focus 100% of our energy on satisfying our clients.”
“Tom Palombo and his team are proven players in the merchandising industry and together they have an impressive history of producing great results for clients,” said Stefan Midford, president and CEO of Natural Insight. “We’re honored that The InStore Group chose Natural Insight as their technology partner and we look forward to supporting them with our world-class workforce management platform as they continue to grow.”
About Natural Insight:
Supporting 40,000 skilled professionals in more than 70,000 locations across North America Natural Insight is a leading provider of cloud-based workforce management software to merchandisers, product companies, event marketers and retailers. Natural Insight is privately held and headquartered in Sterling, VA with offices in Toronto and Birmingham, England. Visit www.naturalinsight.com or read the blog post.
About The InStore Group:
The InStore Group is one of America’s leading a full-service retail merchandising and product demonstrations organization. For over 18 years, we have focused exclusively on providing our InStore services to leading consumer packaged companies and major retailers in multiple channels throughout all 50 states and territories.
Innovative workforce management vendor enjoyed record attendance at its annual user conference, held in Washington DC
WASHINGTON, D.C. – March 17, 2014 – Natural Insight, a leading provider of cloud based workforce management software to merchandisers, product companies, event marketers and retailers, announced record attendance at its third annual User Conference held on March 13th and 14th at the Washington Hilton Hotel.
The conference included sessions with in-depth learning about Natural Insight’s products, presentations on upcoming software releases, and live voting sessions where clients provided direct feedback on new features and roadmap plans. Moreover, attendees had on-site access to over 20 Natural Insight staff that were all available to answer questions and demo products.
Attendees also had the opportunity to hear an insightful keynote speech from University of Chicago Professor Nicole DeHoratius, an expert in the effective management of retail supply chains and an industry leader in identifying mechanisms for improving retail performance and operational execution.
“Each year we invite our valued customers, potential clients, and strategic partners to learn about our product roadmap, discuss best practices, and network with their industry peers,” said Stefan Midford, CEO of Natural Insight. “This year’s event was extremely special due to record attendance and robust feedback on key features including our new interface design scheduled for public release next month at the World Alliance for Retail Excellence and Standards annual conference.” Parties interested in seeing Natural Insight’s brand new design and latest features are invited to schedule a demo.
Also at the conference, Natural Insight debuted its brand new corporate web site which itself was influenced by feedback and guidance from key customers and prospects. Launched live today, the new site can be seen at www.naturalinsight.com.
“We love coming to this conference,” said Rhonda Leader, Vice President of Operations at Market Connect Group. “It’s really great to have the opportunity to meet and interact with other customers and see how they are using Natural Insight to optimize retail execution.”
About Natural Insight:
Supporting 40,000 skilled professionals in more than 70,000 locations across North America Natural Insight is a leading provider of cloud-based workforce management software to merchandisers, product companies, event marketers and retailers. Natural Insight is privately held and headquartered in Sterling, VA with offices in Toronto and Birmingham, England. To get a sneak peek at the latest features Schedule a Demo!
Contact: Laura Baugartner, Asylum PR
|Store Managers Benefit from Built-in Schedule Compliance and Task Management
New York, NY STERLING, VA, January 14, 2013 — Natural Insight, a leading provider of cloud based workforce management solutions for the retail industry, unveiled today at the 103rd National Retail Federation Conference a major upgrade to its workforce management cloud. The newest version of Natural Insight includes an out-of-the-box API for integrating planned labor into a simple scheduling interface so store managers can easily create schedules that are aligned with the defined labor plan. Specifically, as store managers schedule shifts in Natural Insight, they are presented with real-time compliance alerts enabled through the API.
“In an effort to accurately forecast in store labor needs, retailers have invested significant time and money on planning software with vendors such as Kronos, Workplace and Workbrain,” said Stefan Midford, CEO of Natural Insight. “The newest version of Natural Insight compliments and extends the value of these labor forecasting solutions by giving store managers not just a simple way to schedule workers, but also a built-in way to monitor compliance with plan, and simultaneously assign and track store level tasks.”
“The primary benefit of this new API is that retailers will get more value from their labor forecast because store managers will be more aligned with the plan,” said Scott Knaul, CEO of SMK Workforce Solutions. “The secondary, but still significant benefit of this API is that store managers can easily layer tasks on top of the schedule so little things are sure to get done, which ultimately makes a big difference in terms of store profitability and helps to inform future labor forecasts.”
The importance of retail task management is well documented in research published in the Harvard Business Review stating that completion of non-selling tasks improves store profitability by as much as 7%. The finding emphasizes why Natural Insight 2.0 is a perfect fit for innovative retailers seeking workforce management solutions that incorporate labor forecasting, shift scheduling and task management as part of single integrated process.
About Natural Insight: For specialty retailers with constrained IT budgets, Natural Insight is the world’s best cloud for workforce management and in-store execution. Visit us at booth #3475 to see why 40,000 professionals in 70,000 stores count on us for integrated scheduling, task management, and store communications. www.naturalinsight.com
Laura Baumgartner, Asylum PR
|Sterling, VA-Based Retail Technology Company Nominated As Industry Pioneer Having Significant Impact On Customers In The Marketplace STERLING, VA, September 27, 2013 — Natural Insight®, a retail technology company providing a platform for cloud-based workforce management, has been selected as a finalist for Northern Virginia Technology Council’s Mobile Innovation Award. The award finalists are noted for their leadership positions in this innovative and fast-growing sector of technology. Finalists and winners will be celebrated at the NVTC Annual Banquet on October 30, 2013.
“Considering that NVTC is one of the most highly regarded technology organizations in the country, we are pleased that Natural Insight has been nominated alongside other leading mobile innovators such as AirWatch,” said Stefan Midford, President and CEO of Natural Insight.
During an interview on the nomination, company Sales & Marketing executive Matt Howard provided a look at why the Natural Insight mobile solution has gained the attention it has:
Q: Tell us more about Natural Insight’s technology.
Delivered via the cloud with a rich yet simple mobile optimized HTML5 interface, Natural Insight is a workforce management platform loved as much by end-users as it is by IT administrators. Just as Salesforce disrupted the CRM market, and Workday disrupted the ERP market, Natural Insight is delivering new easy-to-implement innovation disrupting the $500 million+ market for WFM in the retail vertical.
Q: How has the market received your solution?
In less than a year, our cloud platform has delivered service to retail workers equipped with more than 500 different types of mobile devices. During the same period, the percentage of mobile traffic on Natural Insight has increased from 17% to 40% — and soon more than 50% of our traffic will be originating from retail workers equipped with mobile devices. This translates to tens of thousands of unique visits. As smartphones and tablets continue to proliferate into the retail work environment, enterprise customers will insist that cloud-based solutions be fully optimized for any and every type of mobile device and be elegantly designed for end-user satisfaction.
Q: How is Natural Insight unique to clients?
Legacy retail workforce management solutions have been designed to meet corporate IT requirements — NOT end user requirements. Natural Insight does the exact opposite. We combine persuasive design and gamification into an elegant HTML5 interface that literally makes it easy for in-store employees to do their job. As a result, our retail customers collect better data from in-store employees, leading to better business decisions and improved profit margins.
Q: How is Natural Insight unique to your industry?
Natural Insight gives merchandisers, retailers and product companies an unprecedented ability to create, assign, execute and measure tasks across a vastly distributed workforce — and with the highest quality results.
The NVTC’s nomination of Natural Insight for mobile innovation comes on the heels of the company announcing record revenues, unprecedented customer growth and the addition of senior executive talent to further scale the business.
About Natural Insight
Natural Insight is a private retail technology company with outstanding user loyalty to the product. Supporting 40,000 skilled retail professionals in more than 70,000 store locations across North America, Natural Insight® is a leading provider of a cloud-based workforce management platform that aligns retailers, merchandisers and product companies with mobile teams in stores. Visit www.naturalinsight.com.
|Media Contacts:Matt Howard
Vice President, Sales and Marketing
Partnership Will Deliver New Efficiencies in Workforce Management
Chicago, IL and Sterling, VA (August 6, 2013)—Workplace, an industry leader in cloud-based workforce management software, and Natural Insight, a private retail technology company providing retail task management solutions, today announced they have entered into a strategic partnership that jointly delivers powerful new workforce efficiencies for store operations. The partnership was officially announced by Workplace CEO, Barney Quinn, and Natural Insight President and CEO, Stefan T. Midford.
Workplace is now able to provide current and prospective clients Natural Insight’s task management software in conjunction with its own cloud-based workforce Natural Insight CEO Stefan Midford & Workplace CEO Barney Quinnmanagement software. Similarly, Natural Insight will now offer Workplace Online, the cloud-based workforce management and labor forecasting solution. This partnership provides retailers with access to a new integrated suite of premium workforce management solutions, each of which would prove beneficial to retailers that want to use state-of-the-art cloud based solutions to increase efficiency, lower costs and most importantly improve customer loyalty and increase sales.
“This is an especially exciting and important partnership for Workplace,” said Workplace CEO, Barney Quinn. “The similarities between our two companies are significant and by combining our innovative Workplace Online solution with their excellent task management solution, we can further support our clients looking for cost-effective solutions on the WFM front. There’s natural synergy between the product offerings of each company and we fully anticipate this partnership will generate significant cross-selling opportunities for both Workplace and Natural Insight, while providing significant benefits to our customers.”
Stefan Midford, Natural Insight President and CEO, related that “this partnership is a classic example of how the joining of two best-of-breed solutions creates exponential benefits to customers. For the first time, retail store operations have the opportunity to access a comprehensive and progressive technology solution that results in immediate savings and newfound efficiencies.”
Workplace Online is a cloud-based workforce management software solution, designed to enable retailers to forecast labor demand based on KPIs such as traffic and point-of-sale data. The forecast is used to produce optimized schedules that meet forecasted labor demand. With Workplace Online, retailers can be sure they have the right associates in the right place at the right time to maximize customer service and sales.
Natural Insight’s task management software enables retail managers to track ongoing projects and view real-time status updates across their organizations. With Natural Insight, retailers can improve store communication, gather task data (including photos for visual verification) and focus on addressing the exceptions, instead of continually contacting stores for a status.
About Workplace Systems
Workplace is the leading supplier of workforce management solutions in the cloud. With over 26 years’ experience in scheduling, forecasting and time and attendance, it is dedicated to making its clients’ workforces simpler to manage. Workplace’s cloud-based solutions enable organizations to create competitive advantage through improved productivity, visibility and control of costs, sales growth, more engaged associates and better customer service. Workplace’s rapid implementation approach combined with its industry expertise and highly intuitive cloud-based solutions delivers a faster return on investment to its clients. With offices in the US, UK and Australia, Workplace clients include: Rite Aid, H&M, Next, Subway, Coral, Chelmsford Star Co-op, Metro Group, Wickes, Wireless Vision and World Duty Free. For more information please visit: www.workplacesystems.com.
About Natural Insight
Natural Insight is a private retail technology company with an innovative, cloud-based platform that significantly improves sales, reduces overhead and provides real-time workforce activity feedback that motivates high performance. The solution improves an organization’s ability to make superior business decisions and provides real-time task management capabilities with extensive tools for workforce communication and remote data collection. Natural Insight customers experience rapid work verification, improved accountability and increased accuracy that empowers managers to coordinate the activities of a larger number of workers with significantly less effort. Visit www.naturalinsight.com.
Workplace- Kate Pitney Natural Insight – Rich Moore
Southard Communications Rich Moore Inc.
(212) 777-2220 (703) 999-8141
Deployed Workforce Management Technology Provides Significant Rise in Customer Service Levels for #1 Provider of In-Store Merchandising Services
|STERLING, VA, July 17, 2013 — Natural Insight®, a private retail technology company engaged in workforce management, today announced the delivery of an innovative retail field service solution to MCG that fully integrates the iPad mini. The solution provides MCG with new capabilities that speed management reporting, accountability of field assignments and most importantly, staff productivity increases which will result in quicker and more productive reporting.In a project that began with MCG’s objective of extending and optimizing their level of performance in both field and customer service, Natural Insight has delivered a complete integrated mobile solution that allows MCG’s staff of thousands to receive and report information – including plan-o-grams, surveys, photos and videos – more effectively . This newly implemented productivity is a direct result of adopting a field service technology platform and dedicated devices that are recognized as reliable, easy-to-use and provide visual verification of work assignments through real-time photo features, in-store reporting and consumer engagement.
To meet MCG’s needs, Natural Insight optimized iPad mini’s, configured and shipped them as a ready-to-use solution powered by one of the retail industry’s most recognized workforce management platforms.
“Our integrated mobility program allows companies to deal with one provider who is responsible for ensuring the new equipment is set up correctly and ready to work. We are able to quickly get the devices into the field so our clients can better service their customers and spend more time with field staff,” said Stefan Midford, CEO of Natural Insight.
David J. Katz, SVP & CMO for MCG and its parent company, related, “this deployment was completely turnkey. Natural Insight handled everything and our new iPad mini’s were set up and shipped to our team for immediate use. Natural Insight is an important MCG technology and solutions partner, allowing us to focus upon providing extraordinary consumer and retailer engagement rather than upon technology.”
Natural Insight, with its cloud workforce management platform, partners with companies such as Apple® and AirWatch® to deliver robust and integrated mobile solutions applauded by field workers for simplicity and reliability. In addition, the efficiency of these proven technologies allow for compelling pricing as adoption rises. Natural Insight experienced a doubling of mobile transactions in the past year.
About Natural Insight
Natural Insight is a private retail technology company with outstanding user loyalty to the product. The company’s innovative, cloud-based platform significantly improves sales, reduces overhead and provides real-time workforce activity feedback that motivates high performance. Through an integrated suite of solutions focused on scheduling, task management, analytics and timekeeping, large numbers of workers are empowered to complete assignments with significantly less effort. Providing services across a broad cross-section of the retail industry, Natural Insight is used by major retailers and servicing companies to improve execution and manage in-store merchandising, assisted sales, magazine and book distribution, product demos, and store audits. Visit www.naturalinsight.com.
About MCG As the #1 provider of in-store, merchandising services for general merchandise retail stores and suppliers, MCG generates success for brands and retailers at point-of-sale. MCG keeps fixtures filled, demonstrates products to consumers and store personnel, provides real-time market intelligence and reporting, enhances consumer engagement and increases sales. MCG’s success in-store is delivered by a network of over 3,700 employees who live within 10 miles of every major shopping mall and department store in the United States providing a competitive advantage at over 10,000 retail locations nationwide. More information is available at www.mcgconnect.com. MCG is a division of Randa Accessories, the world’s largest men’s accessories company, www.randa.net
iPad and iPad mini are registered trademarks of Apple, Inc.
AirWatch is a registered trademark of AirWatch, LLC
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Stefan Midford, President & CEO
Tens of thousands of retail workers can now turn field reporting into automatic immediate actions for high-quality improvement.
STERLING, VA, April 8, 2013 — Natural Insight®, a private retail technology company engaged in workforce management, today announced the release of NI WorkFlow, a significant set of new cloud-based capabilities. With this latest improvement to the Natural Insight platform, in-store reports from retail workers now generate immediate automated actions to improve retail execution and promotional results. With users completing hundreds of thousands of retail assignments monthly, improving compliance at the store level reduces issue response time that has an immediate impact on sales.
According to many retail studies and data compiled by Natural Insight, as much as much as 30% if promotional results are being lost due to poor in-store execution. Timely response to dynamic in-store conditions has always been a challenge for retailers, and reacting to data from thousands of locations has simply taken too long.
“This has been a challenge for as long as I’ve worked in the retail industry” stated Stefan Midford, CEO of Natural Insight. “By integrating field reporting with preconfigured, automated actions, NI Workflow enables out-of-stock alerts for action in minutes, not days. In addition, we have completely automated the methods to immediately schedule corrective action, driven by the data from an in-store worker.”
Bart Flaherty, CEO of analytics company Optimization Partners, stated “This is another significant step in the ongoing evolution of retail, and the changes which are necessary for retailers to catch up with modern shopping habits. Consumers have a choice to shop online or in town. When it comes to purchases, they want to quickly receive their products. Retailers and manufacturers who can immediately resolve issues on the sales floor will be the winners. NI WorkFlow simplifies and speeds their ability to respond by linking data to execution, using a turn-key technology platform.”
In addition to its fully-managed and hosted solution, Natural Insight reduces the burden on IT by providing staging, configuration, and on-going monitoring of iPads for use on the sales floor. Delivering on its promise of out-of-the-box task management, Natural Insight can setup the iPads and ship them to the field fully equipped with secured mounts, instructions, and everything needed to get up-and-running in minutes.
About Natural Insight
Natural Insight is a private retail technology company with a distinguishing feature – outstanding user loyalty to the product. The company’s innovative, cloud-based platform significantly improves sales, reduces overhead and provides real-time workforce activity feedback that motivates high performance. Through an integrated suite of solutions focused on scheduling, task management, analytics and timekeeping, large numbers of workers are empowered to complete assignments with significantly less effort. Providing services across a broad cross-section of the retail industry, Natural Insight is used by major retailers and servicing companies to improve execution and manage in-store merchandising, assisted sales, magazine and book distribution, product demos, and store audits. Visit www.naturalinsight.com.
About Optimization Partners
Optimization Partners is a technology, data and analytics firm that helps its clients improve sales and marketing results. Bart Flaherty can be reached at firstname.lastname@example.org or (203) 482-9993.
iPad is a registered trademark of Apple, Inc.
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|Media Contacts:Stefan Midford, President & CEO